SAP
Cloud for Customer (SAP C4C) is one step advance than SAP CRM module and offers robust
solutions for Sales, Service, and Social Engagement.
SAP C4C is Software as a Service (SaaS) platform for sales and service. The
SAP Cloud for Sales and SAP Cloud for Service, which are advertised as separate
substances by SAP. The SAP C4C keeps running on the SAP HANA Cloud Platform (HCP).
SAP C4C is software from SAP, designed
from the grounds up to help customers increase sales effectiveness (SAP Cloud for Sales), respond better to
customer requests (SAP Cloud for
Services) and engage with them using social media channels (SAP Cloud for Social Engagement)
SAP C4C is a full featured Customer Relationship
Management (CRM) solution to help customers now and allowing for growth in the
future.
SAP
C4C Architecture
SAP C4C provides prepacked integration
for SAP ECC, CRM and Outlook. It consists of HTML5 UI, Silverlight UI, and
mobile applications for IOS, Android platform and HANA for HANA Cloud Integration
(HCI).
 |
SAP C4C Architecture |
SAPC4C Architecture
where solution and components is shared between multiple customers. There is an
option to go for single tenant by paying additional cost. In a multiple tenant
environment, all the updates and releases are built on SAP C4C custom solutions
for multiple clients.
SAP C4C solution can be easily
integrated with SAP ERP and CRM on
premise solution. There are two ways of integration −
· SAP Process
Integration PI/PO
− This integration is recommended when you are already using process
integration for on premise systems.
·
SAP HANA Cloud
Integration HCI
− This integration is recommended when you have to perform cloud-to-cloud
integration.
The SAPC4C Integration to CRM on-premise could be on the basis of −
·
Level
of customization required
·
Whether
the functionality is required to be on the cloud
·
The
master data governance rules within the company
·
Sales
organization structure etc.
SAP
Cloud for Customers Features
 |
SAP C4C Features |
Mobility: Offline capabilities
and true NATIVE applications.
Customer
360:
SAP C4C provides truly deep customer 360 insight with integrations.
Integrations
ready:
SAP C4C supports full native integration with outlook email & calendar. Integrations
with SAP ERP & SAP on premise CRM.
Lower
Total Cost of Ownership: Zero cost full mobile applications and prepackaged
integration content are at the heart of this customer value.
HANA
Cloud Platform:
Runs on In-memory HANA database giving superb analytics.
Embedded
Analytics:
Has numerous pre-built, HANA based predictive dashboards.
Innovation: SAP C4C
incorporates all the modern technologies and insights and development
perspective with quarterly releases.
SAP
C4C Online Training at SAPVITS
SAPVITS is acknowledged as one of the
best SAP Online Training institutes
to present excellent SAP education. It has an experience in SAP Training &
SAP Consulting for more than 9 years. SAPVITS has branches in India (Pune,
Mumbai, Hyderabad, Bangalore, Chennai, Gurgaon, Noida, and Delhi), UK (London),
and USA (New York), Singapore, Australia, Canada etc.
SAPC4C Online Training
from SAPVITS offers deep understanding on how to align the organization around
the customer. SAP C4C Training imparts the knowledge and skills to harness the power of the end-to-end
enterprise, manage leads and deliver data integration solutions. Enroll with us
for C4C Training and learn how the
SAP updates C4C application with new functionalities.
To
watch our demo videos subscribe our YouTube channel- Vintage IT Solutions
Contact
Us:
Vintage
IT Solutions
Website: http://www.sapvits.com/
Email
ID:
info@sapvits.com
IND: +91 992 284
8898
USA: +1 912 342 2100
UK: +44 141 416 8898
